Reimagine customer engagement from start to finish.

Boston, MA | May 12

register for 2020

Join us for cxnext 2020

CX is a journey. And remarkable CX demands we transform our approach to that journey. It is time to reimagine customer engagement, from start to finish. At CXNext 2020, you’ll join a smart, growing community of leaders from CX, digital experience, and IT who are ready to take the journey with you.

Why Attend CXNext?

CXNext is a full day summit designed just for you. You’ll hear from industry leaders. Gather insights and best practices. And amass the inspiration, strategy and real-time practice to rethink CX from first touch through resolution.

Gather valuable insights

Discover the latest market trends, research and technology-enablers impacting service and support organizations.

Bring home action items

See real-world examples of transformation in action for service, customer acquisition and support, along with practical, actionable case studies.

Expand your network

Build your roster of peers focused on delivering exceptional customer experiences and continue the discussion beyond the day-long event.

Top brands speaking at CXNext

See Agenda

Speakers

Keynote Speakers

CXNext Speaker Jeannie Walters
Jeannie Walters
CEO and Founder, Experience Investigators
CXNext Speaker Adam Toporek
Adam Toporek
President, CTS Service Solutions
CXNext Speaker Ryan Lester
Ryan Lester
Senior Director, Customer Engagement Technologies, LogMeIn

Session and Panel Speakers

CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn

Agenda

  • May 12
  • 8:00 — 9:00 am Breakfast and Registration

  • 9:00 — 9:15 am​ Welcome to CXNext: Engagement Redefined ​

  • 9:15 — 10:00 am Keynote: Moments That Matter: Sweat the Small Stuff, Because Your Customers Already Are! (Jeannie Walters)

    Great customer experiences are made up of thousands of small moments across a journey. These micro moments are fleeting but have major consequences for customer engagement. In her keynote talk, Jeannie Walters will show how to transform that journey and recognize the multitude of moments that build trust with your customers — or break it completely. You will learn: ​

    • Why every moment does actually matter ​
    • How small moments add up to big things ​
    • How to find these moments in your customer’s journey ​
    • What customers are looking for next

  • 10:00 — 10:30 am​ Redefining Engagement Means Making Every Customer Experience Remarkable

  • 10:30 — 11:00 am​ Break: Innovation Showcase

  • 11:00 — 11:15 am​ Make CX Your Competitive Advantage: Insights from Forrester Research

  • 11:15 am — 12:00 pm Customer Panel: CX Journeys in Real Life

  • 12:00 — 1:30 pm​ Lunch and Innovation Showcase

  • 1:30 — 2:20 pm​ Resolutions Made Remarkable: The Power of Visual Engagement

  • 2:20 — 2:40 pm​ Taking Engagement Beyond Support

  • 2:40 — 3:00 pm​ Customer Spotlight: Drive Revenue with Digital Engagement

  • 3:00 — 3:30 pm​ Break: Innovation Showcase

  • 3:30 — 4:15 pm​ Keynote: An Emotional Journey: Winning the Human Customer in a Digital World (Adam Toporek)

    Technology gives us unprecedented opportunities to understand and engage with our customers. But the most successful CX organizations understand that tech is most powerful when used to reimagine the way you think about CX, particularly leveraging emotion to create exceptional customer journeys.

    • Learn the science behind customer emotion and why “human moments” matter most
    • Understand how hassle in a customer journey can create peak negative emotions that often define an experience
    • Blend technology and human execution, both onstage and backstage, to create powerful emotional connections with customers

  • 4:15 — 6:30 pm​ Closing Remarks, Networking Reception, and Innovation Showcase

Hotel

Venue Information

Boston Marriott Long Wharf
296 State Street Boston, MA 02109

Plan your trip

Join Us for
CXNext 2020

Join us and be part of a growing community of leaders in CX, Digital Experience and IT obsessed with creating remarkable experiences. Gather insights, grow your network and return to work rejuvenated and stocked with new ideas to put into play on day one.

Register Now

Questions? Email cxnext@logmein.com

CAN'T WAIT?

Review what happened last year!

View presentations, videos, and additional content from CXNext 2019.

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Last years recap