Boston, MA | May 12register for 2020
CX is a journey. And remarkable CX demands we transform our approach to that journey. It is time to reimagine customer engagement, from start to finish. At CXNext 2020, you’ll join a smart, growing community of leaders from CX, digital experience, and IT who are ready to take the journey with you.
CXNext is a full day summit designed just for you. You’ll hear from industry leaders. Gather insights and best practices. And amass the inspiration, strategy and real-time practice to rethink CX from first touch through resolution.
Discover the latest market trends, research and technology-enablers impacting service and support organizations.
See real-world examples of transformation in action for service, customer acquisition and support, along with practical, actionable case studies.
Build your roster of peers focused on delivering exceptional customer experiences and continue the discussion beyond the day-long event.
Top brands speaking at CXNextSee Agenda
Session and Panel Speakers
Great customer experiences are made up of thousands of small moments across a journey. These micro moments are fleeting but have major consequences for customer engagement. In her keynote talk, Jeannie Walters will show how to transform that journey and recognize the multitude of moments that build trust with your customers — or break it completely. You will learn:
Technology gives us unprecedented opportunities to understand and engage with our customers. But the most successful CX organizations understand that tech is most powerful when used to reimagine the way you think about CX, particularly leveraging emotion to create exceptional customer journeys.
Join us and be part of a growing community of leaders in CX, Digital Experience and IT obsessed with creating remarkable experiences. Gather insights, grow your network and return to work rejuvenated and stocked with new ideas to put into play on day one.Register Now
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