Online | May 12register free
CX is a journey. And remarkable CX demands we transform our approach to that journey. It is time to reimagine customer engagement, from start to finish. When you log in to CXNext 2020, you’ll join a smart, growing community of leaders from CX, digital experience, and IT who are ready to take the journey with you.
CXNext 2020 is a live, virtual experience designed just for you. Log in to hear from industry leaders. Gather insights and best practices. And amass the inspiration, strategy and real-time practice to reimagine the customer experience from start to finish.
See transformation in action across customer service and support with relevant, real-world case studies. Access event content and build your own playbook. Take what you’ve learned back to your teams to help drive your CX strategy.
See real-world examples of transformation in action for service, customer acquisition and support, along with practical, actionable case studies.
Learn. Yes. But also influence. Build a roster of like-minded peers focused on delivering exceptional customer experiences and continue the discussion beyond the virtual event. Connect with and inspire others with your transformation story.
Top brands speaking at CXNextSee Agenda
Session and Panel Speakers
In this highly interactive session, Jeannie Walters and Adam Toporek will provide actionable strategies for customer experience leaders for today's challenges. Emotion is the most important part of any customer experience. Now, more than ever, customer experience leaders must take into account the emotional state of their customers AND the emotional impact of each touchpoint. Attendees will learn:
Attendees will feel empowered to lead through disruption and create transformation in times of uncertainty.
Join us and be part of a growing community of leaders in CX, Digital Experience and IT obsessed with creating remarkable experiences. Gather insights, grow your network and return to work rejuvenated and stocked with new ideas to put into play on day one.Register Now
A: CXNext is a web-based, virtual event taking place on Tuesday, May 12 and will include keynote presentations, panels, breakouts, interactive chatrooms, and more. After completing the online registration, you will receive a confirmation email containing the login link that you will need to access the platform. On May 12, enter the platform using the email addresses you provided during registration.
A: CXNext exists to unlock the full potential of CX for leaders from the world of CX, IT and digital experience. C-level leaders, CIOs, CTOs, Presidents, VPs, Senior Directors, Directors, Managers and Supervisors in the CX space should all find valuable experiences at CXNext.
A: Yes! Once a session ends, an on-demand version will be available to view. You will be able to re-watch content at your own pace on the CXNext website and share with colleagues.
A: CXNext is a free virtual event for all attendees.
A: CXNext can be easily viewed on your desktop, tablet, or mobile. Please check out our tips and tricks to make sure your system is ready to go on event day.
A: If you have questions that have not been answered in the FAQs above, please send us a note at firstname.lastname@example.org.