Reimagine customer engagement from start to finish.

Online | May 12

register free

Join us for cxnext 2020

CX is a journey. And remarkable CX demands we transform our approach to that journey. It is time to reimagine customer engagement, from start to finish. When you log in to CXNext 2020, you’ll join a smart, growing community of leaders from CX, digital experience, and IT who are ready to take the journey with you.

Why Attend CXNext?

CXNext 2020 is a live, virtual experience designed just for you. Log in to hear from industry leaders. Gather insights and best practices. And amass the inspiration, strategy and real-time practice to reimagine the customer experience from start to finish.

Gather valuable insights

See transformation in action across customer service and support with relevant, real-world case studies. Access event content and build your own playbook. Take what you’ve learned back to your teams to help drive your CX strategy.

Take away action items

See real-world examples of transformation in action for service, customer acquisition and support, along with practical, actionable case studies.

Network, virtually

Learn. Yes. But also influence. Build a roster of like-minded peers focused on delivering exceptional customer experiences and continue the discussion beyond the virtual event. Connect with and inspire others with your transformation story.

Top brands speaking at CXNext

See Agenda

Speakers

Keynote Speakers

CXNext Speaker Jeannie Walters
Jeannie Walters
CEO and Founder, Experience Investigators
CXNext Speaker Adam Toporek
Adam Toporek
President, CTS Service Solutions
CXNext Speaker Ryan Lester
Ryan Lester
Senior Director, Customer Engagement Technologies, LogMeIn

Session and Panel Speakers

CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn
CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Chief Operating Officer, LogMeIn

Agenda

  • May 12 (All times EDT)
  • 11:45 — 12:00 pm Welcome to CXNext: Engagement Redefined

  • 12:00 — 12:45 pm A Keynote Conversation: ​Redefining the Customer Experience in a World Redefined (Jeannie Walters and Adam Toporek)

    In this highly interactive session, Jeannie Walters and Adam Toporek will provide actionable strategies for customer experience leaders for today's challenges. Emotion is the most important part of any customer experience. Now, more than ever, customer experience leaders must take into account the emotional state of their customers AND the emotional impact of each touchpoint. Attendees will learn:​

    • How to Find and Create Moments that Matter​
    • What Matters Most to Your Customers, Your Team and Your Leaders During Uncertain Times​
    • What Strategies Work in Times of Disruption​

    Attendees will feel empowered to lead through disruption and create transformation in times of uncertainty.​

  • 1:00 — 1:30 pm​ Resolutions Made Remarkable: Rethinking CX with Visual Engagement

  • 1:30 — 2:00 pm​ PRODUCT SHOWCASE

  • 2:00 — 2:30 pm​ CUSTOMER AND EMPLOYEE EXPERIENCE BREAKOUTS​:


    CX - Creating Resiliency: How to Keep Pace as the World Rapidly Shifts to Digital​


    EX - Is Remote Work the New Normal? Supporting and Engaging Employees When They Work from Anywhere

  • 2:30 — 3:00 pm INNOVATION FORUMS:


    Reimagining Women in Tech: A Diversity of Ideas Drives Innovation and Transformation​


    Adapting Customer Engagement in the Contact Center for Today’s World​


    Modernizing Employee Support in Rapidly Accelerating WFH Environment​

  • 3:00 — 3:30 pm​ Awards & Closing​

Hotel

Venue Information

Boston Marriott Long Wharf
296 State Street Boston, MA 02109

Plan your trip

Join Us for
CXNext 2020

Join us and be part of a growing community of leaders in CX, Digital Experience and IT obsessed with creating remarkable experiences. Gather insights, grow your network and return to work rejuvenated and stocked with new ideas to put into play on day one.

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CAN'T WAIT?

Review what happened last year!

View presentations, videos, and additional content from CXNext 2019.

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Last years recap