Thank you to all the CX leaders, panelists, moderators, and practitioners who attended today’s first-of-its-kind 100% virtual CXNext. What an event! So many great conversations for such evolving times. Please stay tuned to this space as we package up all of the day’s sessions and make the content available to watch anytime, anywhere.
CXNext 2020 is a live, virtual experience designed just for you. Log in to hear from industry leaders. Gather insights and best practices. And amass the inspiration, strategy and real-time practice to reimagine the customer experience from start to finish.
See transformation in action across customer service and support with relevant, real-world case studies. Access event content and build your own playbook. Take what you’ve learned back to your teams to help drive your CX strategy.
See real-world examples of transformation in action for service, customer acquisition and support, along with practical, actionable case studies.
Learn. Yes. But also influence. Build a roster of like-minded peers focused on delivering exceptional customer experiences and continue the discussion beyond the virtual event. Connect with and inspire others with your transformation story.
Top brands speaking at CXNext
See AgendaKeynote Speakers
Session and Panel Speakers
In this highly anticipated keynote, Jeannie Walters and Adam Toporek will provide actionable strategies for customer experience leaders for today's challenges. Emotion is the most important part of any customer experience. Now, more than ever, customer experience leaders must take into account the emotional state of their customers AND the emotional impact of each touchpoint. Attendees will learn:
Attendees will feel empowered to lead through disruption and create transformation in times of uncertainty.
Speakers:
New visual engagement solutions are giving businesses a competitive advantage in today’s rapidly changing world. Learn how companies are using these new solutions – designed for simplicity and flexibility, without compromising security – to create effortless experiences across both digital and physical spaces - even when your team can’t be there in person.
Speakers:
CX and Support leaders have had to make a rapid shift to digital engagement to empower a remote workforce. Some of us started farther along than others. No matter where you are on your journey, there are incremental steps – and smart technology – that can help you get where you want to go.
Speakers:
Today’s global health crisis is changing the way we deliver support. Right now, consumers and customer support teams are being challenged to adapt to a new, remote world for an extended period of time. We will dive into the changing landscape for technical support agents and the metrics that management can measure to assess performance in a remote world.
Speakers:
By entering this special innovation session, you are investing in yourself and other women like you, who live and breathe tech. We’ll explore the importance of diverse teams in tech, making the tech industry more sustainable for women, and finally we’ll help you redefine how you and women like you navigate your career in tech.
Speakers:
In this forum we will discuss challenges & learnings to help customer support centers adapt to the major disruption of CV-19. Whether a large call center or small customer support team, customer service organizations are faced with standing up remote teams and driving adoption of digital channels at rapid pace. In this session we will discuss strategies to enable remote support teams, including leveraging self-service and digital engagement, to provide exceptional customer service during uncertain times.
Speakers:
In this forum, discuss how employee expectations for support are rapidly evolving, and internal support teams are being measured against consumer-like experiences. Topics of interest: remote IT support, AI-powered support, AI and employee self-service and more.
Speakers:
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CX and Support leaders have had to make a rapid shift to digital engagement to empower a remote workforce. Some of us started farther along than others. No matter where you are on your journey, there are incremental steps – and smart technology – that can help you get where you want to go.
Speakers:
Today’s global health crisis is changing the way we deliver support. Right now, consumers and customer support teams are being challenged to adapt to a new, remote world for an extended period of time. We will dive into the changing landscape for technical support agents and the metrics that management can measure to assess performance in a remote world.
Speakers:
Employee and customer needs have both shifted significantly in recent months and companies are pivoting quickly to address these changes. As we continue to tackle uncertainty, the one thing that remains is the importance of human centred engagement.
Join us for our Practitioners Panel to hear from ao.com, NatWest & Utilitia as they discuss how their organisations are managing the current environment in relation to their EX and CX, and the impact that both have on each other.
Speakers:
In this highly anticipated keynote, Jeannie Walters and Adam Toporek will provide actionable strategies for customer experience leaders for today's challenges. Emotion is the most important part of any customer experience. Now, more than ever, customer experience leaders must take into account the emotional state of their customers AND the emotional impact of each touchpoint. Attendees will learn:
Attendees will feel empowered to lead through disruption and create transformation in times of uncertainty.
Speakers:
Join us and be part of a growing community of leaders in CX, Digital Experience and IT obsessed with creating remarkable experiences. Gather insights, grow your network and return to work rejuvenated and stocked with new ideas to put into play on day one.
View On DemandQuestions? Email cxnext@logmein.com
A: CXNext is a web-based, virtual event taking place on Tuesday, May 12 and will include keynote presentations, panels, breakouts, interactive chatrooms, and more. After completing the online registration, you will receive a confirmation email containing the login link that you will need to access the platform. On May 12, enter the platform using the email address you provided during registration.
A: CXNext exists to unlock the full potential of CX for leaders from the world of CX, IT and digital experience. C-level leaders, CIOs, CTOs, Presidents, VPs, Senior Directors, Directors, Managers and Supervisors in the CX space should all find valuable experiences at CXNext.
A: Yes! Once a session ends, an on-demand version will be available to view. You will be able to re-watch content at your own pace on the CXNext website and share with colleagues.
A: CXNext is a free virtual event for all attendees.
A: CXNext can be easily viewed on your desktop, tablet, or mobile. To prepare your system for the virtual experience platform, please view tips and tricks here.
Sessions will be viewed through GoToWebinar. To ensure your system is ready for GoToWebinar, view specifications here.
A: If you have questions that have not been answered in the FAQs above, please send us a note at cxnext@logmein.com.
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